Return & Refund Policy

Muscle Peaks offers a no-reason return policy within 35 days from the delivery date for all purchases.
All refunds, including payments made by credit card, PayPal, Apple Pay, and other methods, will be processed within 5 business days.
Restrictions on no-reason to return: Please ensure that the returned product is still in the original condition of purchase and meets the conditions for secondary sales. Specifically including the following requirements:
  1. The product is in good condition. That is, the surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function;
  2. The outer packaging of the product is complete;
  3. If the product is equipped with accessories, the accessories should be complete.
If the returned product does not meet the above return requirements, Muscle Peaks reserves the right to refuse to accept the return application, and the buyer shall bear the relevant shipping costs.
  • If you have a problem with the installation, please go through the installation video on the product page or contact us.
  • If you think the product is defective or needs to be returned due to the seller's reasons, we can also provide you with a return service. Provided that the item to be returned meets the following return requirements:
    • The surface of the product has serious scratches, serious wear/damage, serious bumps, and traces of use; the product cannot maintain its original quality and function;
    • The outer packaging of the product is seriously damaged;
    • The seller's reason. Including but not limited to the seller sending the wrong product, not delivering the product on time, etc.
    • Please apply for a return within 35 days from the delivery date. If it exceeds 35 days, please contact us and inform us of the relevant reasons. We will deal with it according to the current situation.
    • Tips: If you find that the outer packaging is damaged/opened when you receive the package, please take some photos or videos and send them to us when you make a return application.
Other non-refundable situations:
  1. Damage caused by dismantling or repairing by consumers, or other man-made damage;
  2. There is damage to the product due to improper use;
  3. Products not sold by Muscle Peaks;
  4. Other laws and regulations exempt from warranty liability:
  • If the product is returned due to your reasons, the return shipping fee shall be borne by you personally.
  • If the product is returned due to the seller's reasons, the return shipping fee shall be borne by the seller.
    To start a return, you can contact us at cs@musclepeaks.com. Please provide the tracking number, the refund would be processed only as we confirmed the delivery of the return package with the tracking number you provided. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at cs@musclepeaks.com.

    DAMAGES AND ISSUES

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    REFUNDS

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at cs@musclepeaks.com

    WARRANTY COVERAGE

    Our warranty includes a complimentary 365-day period starting from the date of purchase for all products on musclepeaks.com. After this duration, maintenance services are available with the customer bearing transportation and service charges.

    EXCLUSIONS

    The warranty does not cover products affected by accidents, neglect, misuse, improper assembly, abnormal conditions, modifications, or uses beyond design specifications. Normal wear and tear is not covered. The warranty cannot be changed or transferred.

    TRANSFER AND LIMITATIONS

    The warranty is valid only for the original purchaser from Muscle Peaks and cannot be transferred. Warranty services are limited to the Service Territory. If the product is outside this territory when service is requested, warranty support is not provided. It is the user's responsibility to keep the product within the Service Territory for warranty services."